§ 1 Introductory Provisions

  1. Reborn online store, available at www.reborn.team, is run by Urszula Tarsa, Przewóz 32M / 39 Kraków 30-716, Poland.
  2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
  3. In terms of services provided electronically, these Regulations are the regulations referred to in Art. 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). The Regulations are addressed to all Customers of the Online Store. The customer is obliged to comply with all the provisions of the Regulations. The sale takes place on the basis of the version of these Regulations in force at the time of placing the order.
  4. Customers can access these Regulations at any time via the link on the main page of reborn.team, download it and print it out.
  5. The Seller undertakes to use the personal data of the store’s customers, taking into account the GDPR, i.e. the General Data Protection Regulation. The Privacy Policy can be found on the store’s website.

§ 2 Definitions

  1. Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
  2. Seller – Urszula Tarsa, Przewóz 32M / 39 Kraków 30-716, Poland, conducting unregistered activity.
  3. Customer – a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order in the Store;
  4. Newsletter – a service of the Seller providing the Customer with commercial information regarding the services or goods of the Seller;
  5. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the legal capacity of which is granted by a separate act, performing on its own behalf an economic activity that uses the Store.
  6. Store – an online store run by the Seller at the internet address reborn.team
  7. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
  8. Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  9. Regulations – these Store regulations.
  10. Order – Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
  11. Account – customer’s account in the Store, it contains data provided by the Customer and information about Orders placed by him in the Store.
  12. Registration form – a form available in the Store, enabling the creation of an Account.
  13. Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
  14. Cart – an element of the Store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

15. Product – a movable item available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.

16. Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.

§ 3 Contact with the Store

1. The Customer may communicate with the Seller using the e-mail address and telephone number provided in this paragraph.

2. Seller’s e-mail address: [email protected]

3. Seller’s telephone number: +48 511-779-152

4. The customer may communicate by phone with the Seller from Monday to Friday, from 8:00 to 18:00

5. Seller’s bank account number: PL34 1140 2004 0000 3702 7058 0714

§ 4 Technical requirements

To use the Store, including viewing the Store’s assortment and placing orders for Products, you must:

1. terminal device with access to the Internet

2.an active e-mail account (e-mail)

3. enabled cookies.

§ 5 Newsletter service

1. In order to start using the Newsletter Service provided by the Seller, the Customer, in the process of a Sales Agreement concluded with the Seller, has the right to grant the Seller appropriate consent.

2. The contract for the provision of the Newsletter delivery service is concluded when the user expresses his will to receive the Newsletter.

3. The Customer may at any time terminate the contract for the provision of the Newsletter service by submitting such a request to the Seller at the e-mail address [email protected], providing the Customer’s e-mail address to which the Newsletter is sent.

§ 6 General information

1. The store is open 24 hours a day, 7 days a week, enabling the Customer to place an order at any time, except for maintenance breaks.

2. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful activities of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.

3. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 8 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.

4. The prices of products offered online on the Seller’s Website, given in zlotys (PLN), are the prices in force at the time of placing the Order by the Buyer. The Seller may change the prices of the products at any time, and the price accepted by the Buyer at the time of placing the order will be binding for the sales contract concluded as a result of placing this order by the Buyer. Prices are used for distance selling.

5. Product prices include value added tax (VAT) applicable on the date of placing the Order. Any change in the VAT rate will be automatically included in the price of the products offered by the Seller on the Website.

6. Product prices do not include delivery costs, which are added to the price of purchased products and shown separately in the sales document. The delivery costs will be provided to the Buyer before the Buyer places the Order. Various delivery options are provided below. The Seller may change the offered delivery options at any time, and the form of delivery accepted by the Buyer at the time of placing the order will be binding for the sales contract concluded as a result of placing this order by the Buyer. In connection with the above, the Seller advises the Buyer to regularly read the content of the Regulations on the Website.

7. The store reserves the right to change the prices of goods on offer, to introduce new goods to the offer of the reborn.team online store, to carry out and cancel promotional campaigns on the store’s website, or to introduce changes to them.

§ 7 Availability of products

  1. The offer of sale of individual products of the Seller is valid as long as these products are offered on the Website, until stocks are exhausted.
  2. The Seller’s offer for products that are not stored in the Seller’s warehouse is valid subject to confirmation of their availability by suppliers. Information on the availability of products is provided to the Buyer at the time of placing the Order. This information comes directly from the suppliers and therefore errors or changes may occur in exceptional cases.
  3. If, after placing the Order, it turns out that the products are wholly or partially unavailable, the Buyer will be informed by e-mail, as soon as possible, about the unavailability of the product and about the total or partial cancellation of his order.
  4. In the case of complete cancellation of the Order:
    – The Buyer’s order will be automatically canceled and his bank account will not be charged.
    – The Seller’s Customer Department will ask the Buyer to inform the Buyer of the cancellation of the Order and to offer him to re-place the Order, except when the product is unavailable.
  5. In the event of partial cancellation of the Order:
    – The Buyer’s order will be approved and his bank account will be debited in the amount corresponding to the confirmed part of the Order

– The available products will be delivered to the Buyer.

§ 8 Creating an Account in the Store

To create an Account in the Store, you must complete the Registration Form. The condition for registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.

1. Creating an Account in the Store is free.

2. Logging in to the Account is done by entering the login and password set in the Registration Form.

3. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 9 Rules for placing an order

In order to place an Order:

1.log in or use the option of placing an Order without registration;

2. select the Product that is the subject of the Order, and then click the “Add to Cart” button;

3.if the option of placing an Order without registration has been selected – fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient’s details,

4. Click the “Order and pay” button and confirm the order

5. choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period.

§ 10 Shipping And Payment Methods Offered

1. The Customer may use the following methods of delivery or collection of the ordered Product:

  1. Parcel locker (in Poland)
  2. A courier company

2. Delivery costs in Poland are as follows:

  1. Parcel locker – 13.90 PLN
  2. Courier company – PLN 16

3. Delivery costs in other Europe countries are as follows:

  1. Courier company – EUR 6,20

4. The customer can use the following payment methods:

  1. Payment by bank transfer to the Seller’s account
  2. Online payments

§ 11 Performance of the Sales Agreement

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 8 of the Regulations.

2. Each time an Order is placed, the User accepts the content of these Regulations and the Privacy Policy without prejudice to the specific contractual conditions concluded by the Parties.

3. Information about the Goods provided on the Store’s website constitute an offer within the meaning of Art. 66 of the Civil Code. Sending the Order by the Customer is a declaration of will to conclude a Purchase Agreement, in accordance with the Regulations. The sales contract is concluded at the time of approval of the Order by the Buyer. The Seller shall confirm to the Buyer the acceptance of the Order for execution by e-mail (“order confirmation by e-mail”).

4. Once the Order has been placed, the Buyer may not cancel the Order.

5. The Seller has the right to suspend or cancel the execution of the Order and / or delivery, regardless of the type and level of completion, in the event of non-payment or partial payment of the amount due from the Buyer, in the event of a payment incident, fraud or attempted fraud in connection with using the Seller’s Website, also for future Orders.

6. The Buyer will be informed about the shipment of the ordered Products via another e-mail.

7. The seller is not responsible for an incorrect e-mail address or failure to collect the information about confirmation or sending by e-mail.

Orders. In each case of placing an Order by the Buyer, the sale will be considered definitive upon confirmation of the Order being accepted by the Seller, unless the Order has been canceled by the Seller, in particular due to the unavailability of the Products. The Buyer who is a Consumer will, however, have the right to withdraw from the contract on the terms provided for in paragraph 12 of these provisions of the Regulations.

§ 12  Delivery and collection

1. The products ordered by the Buyer will be delivered to the address provided by the Buyer on the given Order as the delivery address (“Delivery address”).

2. The Customer may use the following methods of delivery or collection of the ordered Product:

  1. Delivery to a parcel locker operated by InPost (Poland)
  2. Courier delivery

3. The total waiting time for the Customer to receive a given product (delivery time) consists of the time of order fulfillment by the Seller and the time of delivery of the goods by the carrier. The time for the execution of the Order by the Seller of the shipment containing the goods is a maximum of 4 business days (days from Monday to Friday, excluding holidays). The time of delivery of the goods by a given carrier should be added to the above time, which depends on the form of delivery chosen by the Customer.

4. Detailed terms of delivery are specified in the terms of the provision of transport services applied by DPD Polska sp.z o.o. and InPost S.A.

5. The start of the period for delivery of the Product to the Customer is counted as follows:

6. If the Customer chooses the method of payment by bank transfer, electronic payments – from the date of crediting the Seller’s bank account;

7. Product delivery takes place in Poland and the European Union.

8. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store’s website in the “Delivery costs” tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

9. In the case of card payments, the delivery date is counted from the moment of positive transaction authorization.

§ 13 The right to withdraw from the contract

  1. The Buyer who is a Consumer has the right to withdraw from the sales contract, without giving any reason, within fourteen (14) days from the date of delivery of the package. If the 14-day period expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended to the first working day following it.
  2. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the time limit specified in paragraph 1 runs from the delivery of the last item, batch or part.
  3. The consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period. The statement may be sent by traditional mail by sending the statement to the Seller’s address – the Seller’s contact details are specified in § 3 or via e-mail: [email protected] The declaration may also be submitted on the form, a specimen of which is attached as Appendix 1 to these Regulations.
  4. Consequences of withdrawal from the Agreement:
  5. In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
  6. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, except for additional costs resulting from the Consumer’s choice a delivery method other than the cheapest usual delivery method offered by the Seller.
  7. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
  8. The Seller may withhold the reimbursement until the Product is returned.
  9. The consumer should send the Product back to the Seller’s address provided in these Regulations together with the declaration of withdrawal.
  10. The consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
  11. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs,
    1. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
    1. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life,
    1. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

§ 14 Complaints and Warranty

  1. The Sales Agreement covers new Products.
  2. The Seller is liable to the Customer who is a consumer within the meaning of Art. 22 [1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 556 [1] -556 [3] of the Civil Code.
  3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
  4. Complaints based on the seller’s liability for non-compliance of the goods with the contract should be submitted in one of the following forms:
  5. sending an email to the following address: [email protected]
  6. by phone by calling 511-779-152 (The cost of the call is in line with the operator’s tariff)
  1. It is recommended that the complaint include, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint together with the telephone number and the customer’s request in connection with the defect of the goods
  2. The Seller will respond to the complaint immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer’s request was considered justified
  3. In the event of a justified complaint, the Customer may request the replacement of the product with a new one or a refund of the product price.
  4. The Seller is responsible for the non-compliance of the consumer goods with the contract only if it is found within two (2) years from the delivery of the goods to the Buyer. This period shall run anew if the goods are replaced. The claim for the removal of the defect or replacement of the product with a product free from defects expires after one year from the date of finding the defect, however, in the case of purchase of the product by the Consumer – the period of limitation may not end before the expiry of the period referred to in the first sentence.
  5. f the use-by date specified by the seller or the manufacturer ends after two years from the date of delivery of the item to the buyer, the seller is liable under the warranty for physical defects of this item found before that date.
  6. If the consumer goods are inconsistent with the contract, the Buyer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Buyer replaces the product with a defect-free one or removes the defect. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the defective goods is equal to the value of the defective goods. The customer may not withdraw from the contract if the defect is irrelevant.
  7. If the consumer goods are inconsistent with the contract, the Buyer who is a consumer may also demand that the goods be brought into conformity with the contract. 
  8. by repairing the defect, either
  9. replacement with a new one, unless repair or replacement is impossible or requires excessive costs

If the Buyer, for the reasons set out in point 10 above, cannot request repair or replacement, or if the Seller fails to meet such a request in a timely manner or if the repair or replacement would expose the Buyer to significant inconvenience, he has the right to demand an appropriate reduction of the price. or withdraw from the contract; however, he cannot withdraw from the contract if the non-compliance of the consumer goods with the contract is immaterial.

13. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.

14. The Buyer loses the above-mentioned rights if he does not notify the Seller about the non-compliance of the consumer goods with the contract within one year. To meet the deadline, it is enough to send a notice before its expiry.

§ 15 Personal Data In the Online Store

  1. The Seller is the administrator of the Customers’ personal data collected via the Online Store.
    1. The administrator processes personal data to the extent necessary to provide services by electronic means, concluding sales contracts, sending commercial information to customers who order them, and considering complaints.
    1. The following data of the Customers may be processed: name and surname, e-mail address, address to which the purchases are to be delivered.
    1. Data of Customers who have agreed to be sent marketing content via e-mail will be deleted or anonymized if they cancel their subscription or if the subscription is not canceled – after 5 years. The administrator informs that the expiry of the above period does not deprive the right to submit a complaint or submit claims in a different manner. In such a case, however, the person submitting the complaint will be required to prove all the circumstances on which it bases its claims.
    1. The data of Customers who have concluded a sales contract will be deleted or anonymized if they cancel their subscription or if the subscription is not canceled – after 5 years. The administrator informs that the expiry of the above period does not deprive the right to submit a complaint or submit claims in a different manner. In such a case, however, the person submitting the complaint will be required to prove all the circumstances on which it bases its claims.
    1. Customer data may be processed longer than indicated in the preceding points, if it is necessary for the consideration of a complaint or other form of claims submitted by the Customer, as well as for the purposes of possible court or administrative proceedings.
    1. The data is protected by technical and organizational measures to ensure an adequate level of protection, in accordance with applicable regulations.
    1. The Administrator does not obtain Data from third parties or from publicly available sources and processes only Data provided by the Customer.
    1. For the purposes of administering the Website, the Data may be made available to an external IT company.
    1. The recipients of personal data of the Customers of the Online Store may be:
  2. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
  3. In the case of a Customer who uses the Online Store with the method of electronic payments, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
  1. The basis for the processing of Personal Data of Representatives is the performance of obligations under the contract for the provision of electronic services, a sales contract (Article 6 (1) (b) of the GDPR) and the Administrator’s legitimate interest in sending commercial information to interested parties (Article 6 paragraph 1 (f) of the GDPR).
    1. he customer has the right to:
  2. obtain information on the processing of Data, including the categories of data processed and possible recipients of the data.
  3. 14.require the correction of incorrect Data or supplementing incomplete Data,
  4. 15.requests to delete or limit the processing of Data – the request will be fulfilled if the legal requirements for such a request are met,
  5. 16.Transfer Data – by receiving the Data from the Administrator in a format that allows their transfer to a selected third party,
  6. 17. lodging a complaint to the supervisory body: the President of the Personal Data Protection Office, ul. Stawki 2, 00 – 193 Warsaw – if it is found that the Data is being processed contrary to the law.
    1. All requests, questions and requests related to the processing of Data should be directed to the following address: [email protected]

§ 16 Final Provisions

1. Agreements concluded through the Online Store are concluded in Polish.

2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.

3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.

4. If one or more provisions of these Regulations are considered invalid or announced as such as a result of legislative changes, changes in regulations or a final judgment of a competent court, the remaining provisions will remain in force and will apply to the current extent.

5. The sale of products by the Seller is subject to Polish law, regardless of the Buyer’s country of residence and the place where the Order is placed.

6. Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of Art. 22 [1] of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

7. Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of Art. 22 [1] of the Civil Code of the Civil Code, is subject to the court having jurisdiction over the seat of the Seller.

Appendix 1

Declaration of withdrawal from a distance contract

Customer’s data……………………………………………………………………
Customer’s e-mail……………………………………………………………………
Customer’s address……………………………………………………………………
The date of conclusion of the contract.……………………………………………………………
Type of delivery……………………………………………………………………
Store dataUrszula Tarsa, Przewóz 32M/39, 30-716 Kraków, Poland

I hereby inform about my withdrawal from the sales contract for the following products: …………………………………………………………………………………………………………………………………

price: ……………………………………………………………………………………………………………………….

shipping price: ………………………………………………………………………………………………………….

Please return the amount paid to this bank account:

…………………………………………………………………………………………………………………………………

                                                                                                        Signature: ……………………………………………

Appendix 2

Product complaint form

Customer’s data……………………………………………………………………………
Customer’s e-mail……………………………………………………………………………
Customer’s address……………………………………………………………………………
The date of conclusion of the contract.…………………………………………………………… 
Type of delivery……………………………………………………………………………
Store dataUrszula Tarsa, Przewóz 32M/39, 30-716 Kraków, Poland

I hereby submit a complaint regarding the following products: …………………………………………………………………………………………………………………………………

price: ……………………………………………………………………………………………………………………….

shipping price: ………………………………………………………………………………………………………….

The reason for the complaint is:

…………………………………………………………………………………………………………………………………

Therefore, I request: …………………………………………………………………………………………………………………………………

Bank account:

…………………………………………………………………………………………………………………………………

                                                                                                        Signature: ……………………………………………

PDF versions:

Declaration of withdrawal from a distance contract

Product complaint form